Last updated: 2026-09-01
1. Shipping Destinations
We currently ship to:
- Norway;
- Germany;
- France; and
- The United Kingdom.
Availability may depend on the product and delivery address. Available shipping methods and charges are shown at checkout.
2. Order Processing
Orders are normally processed within [1–3] business days after payment confirmation.
Orders placed on weekends or public holidays will normally be processed on the next business day.
Processing time is separate from delivery time. Orders may require additional verification for payment security or address accuracy.
3. Estimated Delivery Times
Estimated delivery times after dispatch are:
- Norway:
[X–Y business days] - Germany:
[X–Y business days] - France:
[X–Y business days] - United Kingdom:
[X–Y business days]
These are estimates, not guaranteed delivery dates. The delivery estimate applicable to an order will be displayed at checkout or in the shipping confirmation.
Unless a different delivery period has been expressly agreed, we aim to deliver within 30 days after the order is accepted.
4. Shipping Costs
Shipping costs depend on the destination, product weight, parcel size and selected delivery method.
The applicable shipping charge will be displayed before payment is completed. We do not add undisclosed shipping charges after checkout.
5. Tracking
Where tracking is available, we will send a tracking number by email after the order has been dispatched.
Tracking information may take [24–72] hours to become active.
6. Customs, Duties and Import Taxes
[Choose one of the following and delete the other:]
Option A — Duties included:
Applicable import duties and taxes are included in the amount charged at checkout. Customers should not normally be required to pay additional import charges upon delivery.
Option B — Duties not included:
International orders may be subject to import VAT, customs duties and carrier handling fees. These charges are not included in the product or shipping price and are the customer’s responsibility. The amount is determined by the destination country’s authorities and cannot always be estimated by us in advance.
7. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Additional shipping costs caused by an incorrect or incomplete address may be charged where permitted by law.
8. Delayed or Missing Deliveries
Carrier scans and estimated dates may occasionally be delayed.
If your order has not arrived within the estimated delivery period, contact [Support Email] with your order number. We will investigate with the carrier and provide an appropriate solution.
If delivery does not occur within an agreed period or within the period required by applicable law, you may have the right to set an additional reasonable deadline and subsequently cancel the order.
9. Damaged Parcels
If a parcel or product arrives damaged, photograph the outer packaging, shipping label and affected product, and contact us promptly at [Support Email].
Do not dispose of the product or packaging until we have reviewed the claim.
10. Split Shipments
Orders containing multiple products may be shipped in separate parcels. Where this happens, you may receive more than one tracking number.
You will not be charged additional shipping fees unless these were clearly disclosed and accepted before checkout.
11. Contact
For shipping questions, contact:
Email: [Support Email]
Company: [Legal Company Name]
Business address: [Registered Address]